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FAQs

Global Updates

Due to the ongoing effects of Coronavirus, there can sometimes be unexpected delays to our deliveries.

Ordering

Yes, we ship all over the world and are very proud to have sold in 6 different continents. You can learn more about the prices on our shipping policy.

Our items are sent in a combination of recyclable plastic bags, recyclable boxes, and 100% compostable and biodegradable packaging.

Yes, you are able to do this. However, these orders will be subject to more extensive fraud checks and therefore may take longer to arrive.

If you are ordering from outside of the UK please you can select a different currency from the drop down menu.

You will have the option to shop in US Dollars, Euros, Australian Dollars, Canadian Dollars, Hong Kong Dollars, New Zealand Dollars, Singapore Dollars, Danish Krona, Swedish Krone and Japanese Yen.

We are only able to accept payments in Pounds (£). However, you will be able to see how much each item will cost using our currency converter on the top left of your screen.

These currencies include US Dollars, Euros, Australian Dollars, Canadian Dollars, Hong Kong Dollars, New Zealand Dollars, Singapore Dollars, Danish Krona, Swedish Krone and Japanese Yen.

On each of our products you will find a size guide with a variety of measurements to help you make your decision.

You should receive a confirmation email immediately after your order has been placed. If you do not receive one within 30 minutes, please email us with your order number on support@younggoat.co.uk and we can manually send it to you.

The shipping confirmation email will include a tracking link, with which you can follow the status of your shipment online via the website of the courier.

You can find out more info on our delivery times on our shipping policy. Please note that due to the ongoing issues of Covid-19, these are only estimates.

Payment

All orders should be placed through our website. We accept payments via:

Verified Credit/Debit cards

PayPal

Google Pay

Apple Pay

Klarna

We strongly advise against using PayPal eCheck when paying for your order. This means your order payment will be set to 'pending' and we will be unable to fulfil your order until the payment has completed. This process usually takes 6 working days but can take up to a few weeks, which may cause heavy delays in receiving your order.

You can of course pay with a foreign credit card as long as it is a verified MasterCard or Visa credit card.

You can find more information about our shipping prices on our shipping policy.


There are several things to check if your card doesn’t appear to be working:

Ensure that the card expiry date has been entered in the correct order.

Make sure that the name you enter in the credit card section matches that printed on the front of your card and that your billing address matches what is printed on your bank statements.

Check that the postcode you entered does not contain anything other than letters and numbers.

If this continues to be an issue, please email us on support@younggoat.co.uk.

There is a small box on the checkout page where you can input your gift card or discount code.

Discount codes cannot be combined on our website but the largest discount will apply.

Unfortunately, once your order has been placed we are not able to manually add your discount code. However, you will be able to use it next time as long as it’s still valid.

Klarna is a payment service provider that allows you to pay for your item in three separate instalments. 

 The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Young Goat and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. 

 You can always monitor your payments’ schedule in the Klarna app.

Klarna is available in the UK, the USA, Sweden, Norway, Finland, Denmark, Germany, Austria and The Netherlands.

Changing or Cancelling an Order

You can cancel your order within one hour of placing it long as your package has not yet been shipped. We try to be as efficient as possible in shipping our orders so please email us quickly on support@younggoat.co.uk to do so. We will then be able to process your refund.

You can change the size of your order anytime as long as your package has not yet been shipped. 

You can also request a new item as long as it is the same type. You would not be able to order a hat and change it to a t-shirt for example. 

In this instance, we would be able to cancel your order and then reorder the correct item(s), provided the item had not yet been shipped.

Please email us on support@younggoat.co.uk to do so.

Yes, we do accept both returns and exchanges. You can find out more information on our refund policy.

Customer Care

We highly recommend checking the wash label on each item before doing anything and then following those instructions carefully.

If in doubt, we also recommend washing your item at the lowest possible temperature.